Terms & Conditions

Terms & Conditions – The Soof

Welcome to The Soof. By accessing or using our website https://thesoof.com, you agree to the following terms. Please read them carefully.

General Information

• The Soof is an online store selling premium pashmina shawls in UAE, KSA, Qatar, and Oman.

• By shopping with us, you agree to comply with these Terms & Conditions and our Privacy Policy.

• We reserve the right to update or modify these terms at any time without prior notice.

Account and Checkout

• You may shop as a guest; creating an account is optional.
• If you create an account, you are responsible for maintaining the confidentiality of your login information.
• You agree to provide accurate, current, and complete information during checkout.

Orders and Acceptance

• All orders are subject to availability and confirmation.

• We reserve the right to cancel or refuse any order for any reason, including stock issues, errors in product description, or suspected fraudulent activity.

• Once your order is confirmed, you will receive an order confirmation email.

Pricing and Payments

• All prices are listed in local currency applicable to your country.

• Currently, we accept Cash on Delivery (COD) only.

• Prices are inclusive of applicable taxes unless stated otherwise.

• We reserve the right to adjust prices at any time.

Shipping and Delivery

• We deliver only to UAE, KSA, Qatar, and Oman.

• Delivery times are estimated and may vary based on location, courier service, and unforeseen delays.

• Customers are responsible for providing accurate shipping information.

• The Soof is not responsible for delays caused by incorrect addresses or third-party courier issues.

Returns, Refunds, and Exchanges

• We take pride in our premium products. If you are unsatisfied, please contact us within 7 days of delivery.
• Products must be unused, in original packaging, and in the same condition as received.
• COD orders are eligible for return/exchange only if the product is damaged, defective, or incorrectly delivered.
• Refunds (if approved) will be processed after inspection of the returned item.
• Shipping charges for returns may apply unless the return is due to our error.

Intellectual Property

• All content on https://thesoof.com including images, text, logos, and designs, is the property of The Soof.

• You may not copy, reproduce, or use our content without written permission.

Limitation of Liability

• We strive to provide accurate product information. However, we are not liable for minor discrepancies in color, texture, or size.

• The Soof is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

Governing Law

• These Terms & Conditions are governed by the laws of the country in which the order is fulfilled (UAE, KSA, Qatar, or Oman).

• Any disputes will be resolved amicably, and if not possible, through the relevant local courts.

Contact Information

For any questions regarding these Terms & Conditions or your orders, contact us at:
📧 support@thesoof.com
🌐 https://thesoof.com