Shipping Policy

HomeShipping Policy

Shipping Policy – The Soof

At The Soof, we aim to deliver your premium pashmina shawls safely and promptly. Please read our shipping policy carefully to understand how your order will reach you.

Shipping Areas

  • We currently deliver only to UAE, KSA, Qatar, and Oman.
  • Orders outside these countries are not accepted at this time.

Order Processing

  • Orders are typically processed within 1–2 business days after confirmation.

  • Orders are shipped only after payment confirmation (for COD, after order acceptance).

  • You will receive a confirmation email once your order has been dispatched.

Delivery Time

  • Estimated delivery times:

    • UAE: 2–4 business days

    • KSA: 3–5 business days

    • Qatar: 3–5 business days

    • Oman: 4–6 business days

  • Please note that delivery times are estimates and may vary due to courier delays, customs, or unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location.
  • Free shipping offers, if any, will be mentioned on the website and are subject to terms.

Courier Partners

  • We partner with reliable local and international couriers to ensure timely delivery.
  • Once your order is dispatched, you may receive a tracking number to monitor your shipment.

Shipping Address

  • Please ensure that your billing and shipping addresses are accurate.

  • The Soof is not responsible for delays or non-delivery caused by incorrect addresses or incomplete information.

Damaged or Lost Items

  • If your order arrives damaged or lost, please contact us immediately at support@thesoof.com.

  • Claims must be made within 7 days of delivery.

  • We will assist you in replacement or refund as per our Return & Refund Policy.

International Shipping

  • Currently, we do not offer international shipping outside UAE, KSA, Qatar, and Oman.

Contact Us